Returns and Exchange
Our policy lasts 3 days from receiving the purchase. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied As Gift Voucher.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact us at info@groceryhalal.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@groceryhalal.com and send your item to 3210 HILLCROFT ST, Houston, TX, 77057
Shipping
To return your product, you should mail your product to 3210 HILLCROFT ST, Houston, TX, 77057
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refunds will be done only through Gift vouchers you can use in our online store or in our branch.